Over the past few years, the promise of new AI tools and systems has led companies to question just about everything. Figuring out how to create real value with these new tools, however, has proved challenging. Investments and experiments have failed to bear fruit, despite the hype of productivity gains and process transformation. Many frustrated leaders have landed on a similar conclusion: to get value out of AI, companies have to think about people and talent differently. Differently how? That’s where things get tricky.
